Overview
At our portal, we strive to provide the best PAN card services. This refund policy outlines the circumstances under which refunds may be issued.
Wallet Balance Refund
- Wallet balance added via payment gateway is non-refundable once used for any service.
- Unused wallet balance may be refunded upon account closure request, subject to verification.
- Refund requests for wallet balance must be made within 30 days of the top-up transaction.
Failed Transactions
- If your payment was debited but the wallet was not credited, the amount will be automatically refunded within 24-48 hours.
- If the refund is not received within 48 hours, please contact our support team with your transaction ID.
Service Failures
- If a PAN application is rejected by the government authority (NSDL/UTIITSL) due to an error on our part, a full refund of the service charge will be credited to your wallet.
- If a PAN application is rejected due to incorrect information provided by the user, no refund will be issued.
- Duplicate transactions for the same service will be refunded to the wallet.
Registration Fee
- Registration fees paid for retailer, distributor, or master distributor accounts are non-refundable once the account is activated.
- If registration is not approved, the full registration fee will be refunded within 7-10 business days.
How to Request a Refund
- Contact our support team via email at [email protected].
- Provide your registered email/mobile number and transaction details.
- Describe the reason for your refund request.
- Our team will review your request and respond within 3-5 business days.
Refund Processing
- Approved refunds will be credited to your wallet balance within 3-5 business days.
- Bank account refunds (if applicable) will be processed within 7-10 business days via NEFT/IMPS.
Non-Refundable Items
- Service charges for successfully processed PAN applications.
- Wallet balance used for any service.
- Registration fees after account activation.
- Refund requests made after 30 days of the original transaction.
Contact Us
For any refund-related queries, please reach out to us at [email protected]. We are committed to resolving your concerns promptly.